Healthcare has always been a story about people. Clinicians who stay late to call one more family. Front office teams who somehow keep smiling while juggling phones, portals, faxes, and walk-ins. Leaders who know exactly what kind of experience they want for patients, yet feel held back by the weight of administrative work that never seems to shrink.

Behind the scenes, that work has grown into a quiet crisis. Administrative tasks absorb precious time, drain energy, and pull attention away from patient care. Staff spend entire days navigating eligibility rules, chasing referrals, rescheduling appointments, and following up on claims. Patients wait on hold, miss callbacks, and feel the friction in every step that is not truly about their care.

For years, the industry has tried to tame this with automation. IVR trees, basic chatbots, scripted workflows. These tools helped at the margins, yet everyone in healthcare knows their limits. They cannot reason about nuance. They cannot adapt when a payer changes a policy or a patient does something unexpected. They cannot truly understand the messy, real-world workflows that make each organization unique.

At Stochastic, we combine healthcare, EHR, and AI experts into one team capable of delivering the automation tooling healthcare deserves. Not another bot. Not another script. A new kind of teammate. We recognize the promise of next-generation agents is not new, and we bring humility and desire to partner as prerequisites to delivering solutions that meet the moment.

From scripted tasks to autonomous teammates

Stochastic builds autonomous healthcare agents that take on administrative work the way a highly trained staff member would, with the persistence and scale of software.

These agents engage patients and support revenue cycle workflows across phone, SMS, chat, email, and even fax. They do not just respond to single prompts. They understand and execute complex, multi-step processes: verifying benefits, managing referrals, coordinating appointments, sending reminders, following up on documentation, and more.

Crucially, they are not generic. Each agent learns your playbook. Your policies. Your payors and plans. Your templates and documents. Your edge cases, exceptions, and local nuances. Over time, they become specialized in your organization and service lines, just as a great staff member would.

All of this is delivered on a platform engineered for highly regulated environments, with healthcare-grade privacy, security, and auditability at its core. Every action is traceable. Every decision can be inspected. Every interaction respects the sensitivity of PHI.

A unified cognitive architecture for enterprise agents

Underneath these agents is what we think of as a unified cognitive architecture for healthcare operations, where memory, reasoning, and guardrails work together as an integrated system. Consider a referral that needs prior authorization. The agent pulls the patient's coverage details and the specific payer's auth requirements (memory), recognizes that this payer requires clinical notes but the documentation is incomplete, so it requests the missing information before submitting (reasoning), and ensures the patient's PHI is handled appropriately throughout, escalating to staff if confidence drops below threshold (guardrails). That's one task. The same architecture powers dozens of workflows across scheduling, eligibility, claims follow-up, and more.

The result is a system that can be trusted to handle real workflows, not just demos.

What these agents do in the real world

Stochastic agents are already at work with leading healthcare organizations, supporting teams across patient engagement and revenue cycle operations.

They greet patients, complete intake, schedule and reschedule visits, and deliver clear pre-visit instructions and reminders. They verify insurance and benefits, manage referrals across fax and portals, and support coding and documentation review. They follow up on claims, close loops that often fall through the cracks, and keep work moving without constant human intervention.

In each setting, the agents are tailored to the organization’s systems, specialties, and payor mix. They integrate with EHR, practice management, scheduling, and billing platforms, and they adapt to local workflows rather than forcing teams into a one-size-fits-all model.

These agents are not theoretical. They are in production, handling real volume for imaging and diagnostics groups, specialty platforms, virtual care and navigation services, and coding organizations. Across these environments, leaders are seeing material improvements in throughput, accuracy, and patient experience, alongside a real reduction in burnout and after hours administrative work for staff.

Built for healthcare, from infrastructure to governance

Behind the scenes, the Stochastic platform is designed to fit securely into your environment.

A multimodal reasoning engine powers the agents, with an operating system layer that manages tools, workflows, and long-term memory. The platform integrates with the systems you already use, from EHRs to billing and scheduling. Deployment options include secure cloud, private environments, and appliance-style configurations to meet data residency and governance requirements.

Security and compliance are not afterthoughts. The platform is designed for HIPAA settings, with PHI handling baked into the architecture. PII and PHI detection and masking are integrated into the data pipeline. Full audit trails record conversations, actions, and escalations so your teams can monitor, govern, and continuously improve agent behavior over time.

A hero story for your teams, not for the technology

We do not see autonomy as a way to replace people in healthcare. We see it as a way to free them up for the work that actually matters

When agents take on repetitive administrative work, staff can redirect their attention to the moments that truly matter. The front desk can focus on empathy instead of juggling fax confirmations. Revenue teams can focus on complex cases instead of chasing routine documentation. Clinicians can spend more time with patients and less time navigating administrative friction.

In our collaborations, we follow a simple arc that mirrors how a new teammate joins and grows inside your organization:

• Connect and observe your systems and live workflows

• Shadow your staff, learning from real decisions and edge cases

• Assist your teams, handling tasks under human oversight

• Grow into greater autonomy as trust, performance, and coverage expand

At each step, you remain in control. You decide where agents are deployed, what they can and cannot do, and how quickly their scope grows.

An invitation

Autonomous healthcare agents for administrative work are no longer a future idea. They are here, working quietly behind the scenes, reducing the administrative load so teams can focus on what they came here to do.

If you are ready to imagine what your teams could achieve with that burden lifted, we'd love to show you what's possible.

Reach out to hello@stochastic.ai or connect with @stochasticai to start the conversation.